Other FAQ IRIS

How do I query my account balance?

Kindly note that a Statement of Account will be sent monthly to the taxpayer, stating the status of the account (debits/credits).

How do I change a person's access to my account?
  • Click your name located on the top right corner of the screen.
  • Select “Manage User Access” from the list of options.
  • Add New User
  • Insert First & Last Name
  • Insert Date of Birth
  • Insert Phone Number
  • Insert Email Address
  • Select Permissions
  • Select Revenue Types
  • Select Manage Taxpayers
  • Click Create Users
How do I deactivate my main user account?

Kindly contact the department immediately to disable the account.

Will I be able to view my refund status online?
  • Yes, you will be able to view the refund status online.
How can I add an agent/accountant to my account?
  • Click your name located on the top right corner of the screen.
  • Select “Manage User Access” from the list of options.
  • Add New User
  • Insert First & Last Name
  • Insert Date of Birth
  • Insert Phone Number
  • Insert Email Address
  • Select Permissions
  • Select Revenue Types
  • Select Manage Taxpayers
  • Click Create Users