IRIS Frequently Asked Questions (FAQs)
Here you will find some of the more frequently asked questions about IRIS Belize Online. If you cannot find the information you are looking for, please contact us at info@bts.gov.bz.
How do I register for an online account?
- Select “Register for an account” on www.irisbelize.bts.gov.bz
- Complete the registration details for new user
- Agree to the Terms & Conditions and Privacy Policy
- Select “Submit my Registration” to authenticate the account
- After authentication has been completed, an email is sent to the taxpayer for activation of the account
- Click the link to activate the account. Kindly note: The link is only valid for one (1) hour. Thereafter, if the taxpayer fails to access the link within the said time, the taxpayer must repeat the sign-in process. Also, the taxpayer must provide documentation to the department indicating what tax account(s) should be attached to the online account as well as the the permissions that sub-users, if applicable, must have.
- Click the link to activate, you will then be redirected to IRIS Belize Online home page to sign in with username and password.
- After successfully logging in to IRIS Belize Online, you will directed to the home page (showcase of tax accounts that Taxpayer is registered for) where they can:
- File Returns
- Make Payments
- View Payments
Can you Register a new business (company, partnership, NGO etc.) online?
Currently, not in Phase 1. You will need to contact or visit the office.
How can I submit my return online?
- Navigate to the yellow ribbon/navigation bar
- Go to returns
- Select “File a return”
- Select revenue type
- Select year
- Choose desired period within that basis year
- Enter return details (attach documents if applicable)
- Proceed to make payment or make payment at the office
Do I need to upload any document(s) when filing PAYE?
Yes, using the PAYE template that is provided online.
How do I upload documents when filing PAYE?
- Navigate to the yellow ribbon/navigation bar
- Go to returns
- Select “File a return”
- Select revenue type PAYE
- Select year
- Choose desired period within that basis year
- Enter return details (attach documents if applicable)
- Proceed to make payment or make payment at the office
Do I need to upload any document(s) when filing GST?
- Navigate to the yellow ribbon/navigation bar
- Go to returns
- Select “File a return”
- Select revenue type GST
- Select year
- Choose desired period within that basis year
- Enter return details (attach Purchase and Sales Ledgers)
- Proceed to make payment or make payment at the office
How can I make payment online?
- Navigate to the yellow ribbon/navigation bar
- Select “My Tax”
- Select “Make a payment”
- Select “Pay now”
- Select “Revenue Type”
- Select “Year”
- Choose desired period of that basis year
- Complete Payment Summary
- Select “Continue”
- Copy “Reference Number”
- Select choice of bank on the side
- Paste Reference Number
Kindly note that whatever is done via IRIS Belize Online will be reflected in RMS Backend.
What do I do if I make payment to the wrong Tax Type?
You will need to contact or visit the office.
Can I make payment in advance?
Yes, you can make payment of the upcoming period.
How long after payment has been made will it reflect in my account?
Payments can be reflected in the account immediately (real-time).
What happens if I file the wrong amount or paid the wrong taxes?
Kindly contact the department to rectify the issue.
How do I query my account balance?
Kindly note that a Statement of Account will be sent monthly to the taxpayer, stating the status of the account (debits/credits).
How do I change a person's access to my account?
- Click your name located on the top right corner of the screen.
- Select “Manage User Access” from the list of options.
- Add New User
- Insert First & Last Name
- Insert Date of Birth
- Insert Phone Number
- Insert Email Address
- Select Permissions
- Select Revenue Types
- Select Manage Taxpayers
- Click Create Users
How do I deactivate my main user account?
Kindly contact the department immediately to disable the account.
Will I be able to view my refund status online?
- Yes, you will be able to view the refund status online.
How can I add an agent/accountant to my account?
- Click your name located on the top right corner of the screen.
- Select “Manage User Access” from the list of options.
- Add New User
- Insert First & Last Name
- Insert Date of Birth
- Insert Phone Number
- Insert Email Address
- Select Permissions
- Select Revenue Types
- Select Manage Taxpayers
- Click Create Users